CKCS Accessibility policy


Feedback process

Chatham-Kent Children’s Services welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers will be notified of how to provide feedback in the following ways:

  • Website or a Conspicuous place within the building.

Customers who wish to provide feedback on the way Chatham-Kent Children’s Services provides services or facilities to people with disabilities can provide feedback in the following way(s):

  • In person, in writing, by e-mail or by telephone. 

Feedback will be directed to the Human Resources Department.

  • Within two (2) weeks of having received a written complaint, CKCS will contact the complainant and provide information on the steps being taken for improvement and the duration of the implementation of improvement.

Chatham-Kent Children’s Services will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of availability of documents

Chatham-Kent Children’s Services will notify the public that documents related to accessible customer service, are available upon request by posting a notice on the website and in a conspicuous place within the building. Chatham- Kent Children’s Service will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Availability of Documents

All Documents relating to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA) will be made available upon request and in a format reasonably accommodating Disabilities. 

AODA Multi-year Plan - June 2021

This website conforms to the Web Content Accessibility Guidelines 2.0.